Service information and downloads

Contact point for general questions:

You are welcome to send us an e-mail at info(at)mvd-markant.de or contact us via our contact form

Contact

For damage reports on device warranty cover and the warranty extension:

You have acquired an electronic device and device warranty cover or a warranty extension from one of our retail partners and want to report damage to this device?

Report it to us online with just a few clicks here. Your claim will be checked immediately upon receipt.

Telepoint and d-living customers are kindly requested to follow the instructions below.

For damage reports concerning the Telepoint device warranty cover of the former Telepoint branches in Bramsche and Quakenbrück

Please contact:

Euronics XXL Fürstenau GmbH
Werner-von-Siemens-Str. 5
49584 Fürstenau
Tel. 05901 959540

or

Euronics XXL Meppen GmbH
Auf der Herrschwiese 5-9
49716 Meppen
Tel. 05931 98010

For damage reports concerning the Telepoint device warranty cover of the former Telepoint branch in Cloppenburg

Please contact:

EURONICS XXL Service-Center
highTech Service Center
B & K GmbH
Emsstraße 2a
26169 Friesoythe
Tel. 04491 929422

For damage reports concerning the Telepoint device warranty cover of other former Telepoint branches and d-living device warranty cover

Please send us the damage claim form that applies to your case, completed in full (in particular with details of the device identification data), printed out and signed by you in the indicated places, together with a copy of the purchase invoice for the device under warranty cover (in the case of property offences, please also include a copy of the police report).